Welcome to the new Box Support website. Check out all the details here on what’s changed.

Box Status

You installed an older version of Box Drive on top of a newer version

Answered
Follow
New post
Daniel Mladek

Hi there, 

I know there are similar or same post, but quite old and also advices in them don't work for me. In one of the replies someone suggested to submit a new ticket  on this page so the team can further investigate.

 

Well, I realise, my Box is not probably running, as it was not invoked by its KB shortcut nor there was no icon in the Menu bar.

Launching the Box Drive manually popped up a message there is an update, but it failed to update automatically. I tried to close it and invoke it several times with the same output. So I have decided to download the new installer from the Box.com site. After downloading pkg installer, I ran it to install the assumed latest version.

However after the launched, it started to complain about I installed older version over the newer one.

I am on macOS Big Sur ver 11.7.8(20G1351), Intel.

 

Many thanks for your help,

-d

0

Comments

4 comments

Date Votes
  • Nate

    Had this issue with a returned mac from a departing employee.  Had to go into the hidden Library directory and delete all Box references in there.  Then it worked fine.

    0
    Comment actions Permalink
  • Rona
    • Edited

    Hi Daniel, 

    Welcome to Box Community and I'm here to assist! 

    Please clean uninstall your Box Drive application and you can reinstall it afterwards.

    Hope it works! 

    0
    Comment actions Permalink
  • Daniel Mladek

    Thank you Rona,

    Completed re-installation worked. The key factor was delete (move to backup) the local version of Box file in `~/Library/...Box...` folder.

    After installation it started work again, but was complaining it can't update for a while. Then it somehow either updated itself successfully or just gave up to update.

     

    Cheers,
    -d

    0
    Comment actions Permalink
  • Kari Herrington

    Are there other hidden places they don't tell you about in the clean uninstall? I did all the regit stuff and hidden folders I can find and it is still giving me problems

     

    0
    Comment actions Permalink

Please sign in to leave a comment.