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Storage Says full, but it is not - Help Ticket Says "FREE USER" but I paid $108 in May for the ENTIRE YEAR

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Mike

I'm not a free user, I'm a paid user.  And I need the service that I'm paying for.  My deadline was YESTERDAY, and because BOX has no actual team to speak of, I've been put in a horrible situation thanks to this horrific GLITCH PROBLEM that they have refused to fix for YEARS.  Fix my storage account!  I just learned that I could be using Google for over 75% less money per year for the same amount of storage... except google won't leave me totally screwed like this company does.

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  • Mike

    Or I guess I paid 106... for a service and for space that I CAN NOT ACCESS.  I can't believe that this is still an issue.  I needed this space yesterday.  So I guess now I will go to a different service.  I will seek legal action against this company.

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  • Mike

    If this is a known issue, there should be a little button to press to reset storage and run the script OURSELVES if your support team can't help people with a KNOWN ISSUE.  This should be resolved immediately for people that have paid hundreds of dollars.

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  • Rona
    • Edited

    Hi Mike, 

    Welcome to Box Community and glad to help! 

    We're sorry to hear about the issue. Also, it appears that you've already worked with our Support team to address this. 

    If you have questions, please let us know in this forum. 

    Thanks for posting! 

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