Says storage is full, but it's not.

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Worship....with Andy Chrisman

• July 18, 2023 19:39

I just deleted over 80Gb of files, but I still get the message "your account is out of space."  And, after seeing my data amount of 98Gb, then deleting another 15GB, I still see 98Gb?  Seriously?

This is laughable.

Fix this.

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• 

  Rona

  • July 19, 2023 20:27

  Hi there, 

  Welcome to Box Community and glad to help! 

  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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