Can't Create Password After Linking via Google

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James Benson

• July 18, 2023 19:47

I get the error 'There was a problem changing your password.' when trying to create a password after 'signing up' via Google. Please address ASAP - why is your support system like this??

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  Rona

  • July 19, 2023 21:11

  Hi James, 

  Welcome to Box Community and glad to help! 

  1. Navigate to the Box login page: http://app.box.com/login
  2. Sign in with the email address you currently use with your Box account.
     • If you do not know the password, click or tap Reset Password.

  You may also clear your browser's cache and cookies or use your alternate browser. 

  Hope it works! 

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