cannot login 2FA
Answered
Hi,
I posted on here a few times now and haven't gotten a response so just reposting. My boss cannot access his Box account because he changed phones and the authenticator didn't transfer over. We've tried contacting support and the support agent asked for the exact date as to when his account was created and when the last time he accessed the account in order to reset his 2FA, but it's impossible for him to know that information. Is there another way to have his 2FA reset or disabled? This has been the most frustrating process and not sure what can be done to solve this (don't want to have to create a different email address/account). Any help would be much appreciated.
Thank you
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I have had the same issue on my perosnal business account. The help desk at box has been telling me I need to log in to make a change... which blows my mind. The whole point is that I CANNOT login. When I tried over and over to explain the "support" person via email they could still not understand. I also learned that they have zero phone support and no abilit to call me so I can explain the problem. I was told if I cannot tell them the day my account was opened and last time i logged in (2 years ago - my emails are since deleted) then there is no way to help me. SO, my account is apprently locked for good. OH, and if i try to cancel my account I have to log in (which again, I cannot) to do so, AND, you cannot sign up again for 120 days with that email address. Highly recommend folks stay away from this platform. If our partner was not using this platform we would immediately switch to another one.
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Hi there,
Welcome to Box Community!
We're sorry to hear about this issue. Note that our team are sending these questions to verify the account. Once the details your colleague has sent are verified, our Product Support team can go ahead and disable your colleague's MFA.
Thanks for your time!
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