Request: Data Storage Reset

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Box User

• July 21, 2023 02:16

Hello, my box account is showing that I've used 37gb of my 50 gb of storage although I've deleted everything in it, and I even deleted the items in the trash. I've also waited a few days in case it takes a while for things to reset on their own. Could you please do a storage reset for me? Thank you.

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  litterboxhubnet

  • July 21, 2023 06:48

  Trying to Double Check Deleted Items, Check Shred Items, And Clear Cache and Reload. 

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  Rona

  • July 21, 2023 19:24

  Hi there, 

  Welcome to Box Community and glad to help! 

  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Oriencio Pereira

  • July 25, 2023 00:16

  Same problem.

  Hello, my box account is showing that I've used 50gb of my 50 gb of storage although I've deleted everything in it, and I even deleted the items in the trash. I've also waited a few days in case it takes a while for things to reset on their own. Could you please do a storage reset for me? Thank you.

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