Incorrect usage

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R M Kennedy

• July 22, 2023 14:15

I have less than 50Gb uploaded - however the usage says I have used 80Gb and it it stopping me from uploading anymore. I believe there is a script that can be run that will fix this?

 

Thanks

 

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  Oriencio Pereira

  • July 23, 2023 10:56

  How can this be possible? Never happened until and since june 2023:

  

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  Rona

  • July 24, 2023 20:06

  Hi there, 

  Welcome to Box Community and glad to help! 

  We have corrected your account storage on your account. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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