Reset 2FA for one of our user

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Box User

• July 24, 2023 02:08

Hi Support, 

I would like to request to reset 2FA for one of a user in our organization, he had deleted his authenticator app and lost the code. This forum is the only place I can see to request this. Waiting for your response for me to provide his account details.

 

 

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• 

  Rona

  • July 25, 2023 21:32

  Hi there, 

  Welcome to Box Community and glad to help! 

  It's better if you could have the affected user to contact our team with his log in issue. 

  Can you please have the user to join us through https://support.box.com/hc/en-us/, so that we could assist?

  We'd love to further assist! 

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  Cheryl Bergstrom

  • August 03, 2023 15:22

  How is the user suppose to "login" if they need their 2FA reset?

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