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Box won't accept my number to set up 2-factor authentication

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Katie Kane

Hello - a new client I am working with invited me to a Box site, and they use 2-step authentication. I'm trying to enter my phone number and Box just keeps staying on that page, and basically ignoring the entry. no invalid message or anything, just won't click through to the next page. I have cleared my cache and still doesn't work.  

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  • Rona

    Hi Katie, 

    Welcome to Box Community and let me assist! 

    A member of our team will step in to assist you and I opened a new case. Please keep an eye out and we will be in touch. 

    Thanks for posting! 

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