How to change external user to managed user

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Safriyal Isaruddin

• July 27, 2023 02:26

Some of the staff is label as external user even their email is same domain as admin,

1) How do I change a external user to a managed user 

2) When sharing content to someone with same email domain, how do I control that they become external users? (If I need them to be managed users, I can invite later)

Thanks

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• 

  Rona

  • July 27, 2023 22:31

  Hi Safriyal, 

  Welcome to Box Community and glad to help! 

  • Here's how you could change a external user to a managed user: 

  1. Go to Admin Console > Users & Groups.
  2. Click the External Users tab.
  3. Double-click an external user name.
  4. Click Make Managed User to convert the external user to a managed user. (This option will not be available for external users who are currently part of another Business or Enterprise account.)

  • Make sure that you're inviting a collaborator with existing Box account.  Otherwise, if you send an invitation to collaborate in a folder and they don’t yet have a Box account, an account will be provisioned and that user will automatically become a managed user under your enterprise instance (https://support.box.com/hc/en-us/articles/360043693694-Collaboration-Invites-Create-An-Account). 

  To know more about managing your external users, please visit this helpful article. 

  Hope it helps! 

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  Daisha Martin

  • March 13, 2024 16:33

  I have attempted to add an employee that somehow is listed as an external user to a managed user.  Sent invite and her accepted but is still showing as an external user. 

   

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