Storage issue - usage incorrect

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Lucy Chen

• July 28, 2023 14:24

My storage is showing a usage of 9.3 GB, while my coworker who has access to the same folders as I do is showing a usage of 1.3 MB. Please run the script to correct data inaccuracy issues.

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  Rona

  • July 31, 2023 20:41

  Hi Lucy, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Lucy Chen

  • October 11, 2023 16:00

  Hi Rona,

  I am still having the same issue. Could you please correct my storage count? Thank you.

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