Half of my storage being used, without any stored files.

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Breno Farias da Silva

• July 31, 2023 16:35

Hi there!

My name is Breno Farias and i'm a user of the Box Sync plataform since 2013 i think and i have 50gb of storage on it. Recently i downloaded everything and deleted it, so i can sort everything on my local machine and them re-upload them to Box Sync, but here is what i found out:

My Storage use is counted as 23.2gb used, but i literally have my box sync empty now (no files stored and the trash empty)

Here is my account storage being used that is shows

Here is the proof that i don't have any file stored

And lastly, the proof that my trash is empty, so it should be 0gb used, and not the 23.2gb.

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  Rona

  • July 31, 2023 20:28

  Hi Breno, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Breno Farias da Silva

  • July 31, 2023 20:30

  Awesome, thank you very much!

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