Storage capacity not resetting

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Box User

• August 03, 2023 00:35

Despite deleting gigs worth of data, my storage capacity remains full.  Please correct this.

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  Rona

  • August 03, 2023 20:31

  Hi there, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Box User

  • August 04, 2023 02:13

  Now my account says I have used 109G of 100G.  Is that correct?

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  Box User

  • August 06, 2023 23:06

  I just deleted nearly 8GB and the total amount of storage only went down by 100MB.  PLEASE FIX THIS!

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