Documents uploaded do not appear in box

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Box User

• August 04, 2023 05:12
• Edited

Hello: I uploaded documents last night. However, the documents do not appear in the mobile app or online. Nor can I find the documents in recent folder.

date of upload 8/2/23

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  Rona

  • August 04, 2023 19:02
  • Edited

  Hi there, 

  Welcome to Box Community and glad to help! 

  Historically, we don't have a way to determine which files has been uploaded in your Box account. However, you might check out your trash/bin icon as it might have been deleted at some point. 

  If it's not in your folder (where it was supposed to be uploaded) or in trash, looks like you will need to re-upload your files. https://support.box.com/hc/en-us/articles/360044196633-Upload-to-Box-With-the-File-Browser

  Please make sure that your upload is successful before you close out your browser or log out of Box. 

  Hope it helps! 

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