Wrong used space again

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Box User

• August 10, 2023 08:04

Hi, my account was almost full, so I deleted around 45gb of data. Folders are not there but total used space remains the same.

Can you run the script to recalculate the used space please?

Kind regards.

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• 

  Rona

  • August 10, 2023 18:30

  Hi there, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Ebyn Tangwar

  • February 02, 2024 13:41

  Hello,
  Could you fix the issue with the wrong usage indication? It persistently says my usage is 23.5GB out of 50GB while the drive is empty. Please run the script on my drive.

  thank you

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