showing more space used than actually is

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Matt Hatton

• August 10, 2023 08:30

Hi there, my account is showing 17GB used when i have only 6GB of files in the container . Please help.

Many thanks

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192327339

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• 

  Rona

  • August 10, 2023 18:25

  Hi Matt, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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