hi My disc shows full even though it is not full

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Erdi Yılmaz

• August 11, 2023 13:21

hi My disc shows full even though it is not full

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  Michael Gilg

  • August 11, 2023 17:23

  I've been with box for years. PLEASE run your "SCRIPT" to clear my account! This happens every time I reach the max storage!

   

  How can I reach you/BOX directly for help? This forum approach doesn't do anything!

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  Rona

  • August 11, 2023 21:09

  Hi Erdi, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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