Storage space is not released

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A. Buch

• August 14, 2023 05:21

A large memory space is not released, these ghosts files/folders cannot been seen and therefore deleting is not possible. 

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  Rona

  • August 15, 2023 18:52

  Hi there, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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