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No access to shared folder

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Guus van Mastrigt
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Hello,

I'm currently encountering issues with accessing shared files on Box.com. A partner I collaborate with uses Box.com for sharing files and has granted me access to specific files.

When I tried to accept the invitation and open the folder, I was prompted to log in either as a member of their organization using Single Sign-On (SSO) or using my own account. As logging in through their organization's SSO is not an option for me, I chose to use my own account.

For this purpose, I created a new account, opting for the free version as I only need access to their shared files. I used the same email address which they had sent the invitation to. Unfortunately, I am still unable to open the folder. The error message displayed is: "This shared file or folder link has been removed or is unavailable to you."

Could someone kindly assist me in resolving this issue so that I can gain access to these files?

Thank you in advance for your help.

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  • Rona

    Hi Guus, 

    Welcome to Box Community and glad to help!

    Looks like you're accessing a shared link with this error. And in order to access its contents, please reach out to the sender/owner of this shared link. 

    In addition to this, this error typically is caused by one of 3 things:

    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.
    4. If the permissions and location of the file are verified and correct, and you still cannot access it, please contact Box Support for assistance at support.box.com.

    (https://support.box.com/hc/en-us/articles/360044195893-Shared-Links-Frequently-Asked-Questions)

    Hope it helps! 

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  • Guus van Mastrigt

    Hi Rona,

    Thank you for your feedback. I'm afraid this answer does not help.

    1. The customer confirms they shared it with my account, but I do not have a company Box account. As mentioned before, I just started a new free plan, just hoping I will be able to access the files shared to me.

    2. This is done, no luck.

    3. This will not help.

    4. The only option for "Contact Box Support" that's possible there, is this forum post.

    Is there any mail address or other communication method that can be used to contact someone who understand this context in better detail?

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