Reset email not received
Answered
Three months ago, the authentication mail did not arrive, so it was not authenticated, but this time I sent an email about Reset because I couldn't log in, but the mail didn't arrive in my email mailbox.
It didn't even arrive on the spam server.
Please check.
account : [personal information–redacted]
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Hi Jonghyuk,
Welcome to Box Community and glad to help!
Upon checking your email is correctly receiving emails from Box. Meanwhile, if the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.
Please make sure that your email client is not blocking emails from
- box.com
- notify.box.com
- reply.box.com
- track.box.com
You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.
Hope it helps!
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