wrong storage capacity

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Zuckell

• August 16, 2023 15:52

Hi,

I have deleted all my files and and folders., I removed same from trash also, still storage space is showing same as earlier. 

How to reclaim space?

Many thanks

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• 

  Rona

  • August 16, 2023 18:59

  Hi Zuckell, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Zuckell

  • August 16, 2023 19:04

  Hi Rona,

  Thank you so much for the help. All is fine with the above issue.

  Very much appreciated.

  Regards

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