Reset email not received

I'm an IT administrator, so I can check the mail that arrived at the firewall.

However, there is no mail from box.com sent to [personal information–redacted].

Authentication mail and Reset mail arrive well with other accounts in the same domain.

Please check if box.com sends an authentication email to my account well.

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Hi Jonghyuk,

Welcome to Box Community and glad to help!

Upon checking your email is correctly receiving emails from Box. Meanwhile, if the email is still not found, please check your virus scan, Internet Service Provider, company's mail server, or firewall.

Please make sure that your email client is not blocking emails from

box.com
notify.box.com
reply.box.com
track.box.com

You may need to contact your IT department to assist you; please review this article: Troubleshooting Issues with Email Notifications.

Hope it helps!

Ann

August 22, 2023 19:53

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Thanks for posting!

Best,
Ann

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