MY BOX CAN'T RECLAIM SPACE

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August 24, 2023 11:42

Hi Patrick, Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue as discussed in this article and is a long term project for our engineering team to tackle. Feel free to write back in if you have any questions for me! Best regards,

Hi guys it's happening again. Could you please free up my space again.

Thanks for your time.

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2 comments

Rona

August 24, 2023 18:44
Hi Patrick,

Welcome to Box Community and I'm here to help!

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting!
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Patrick Ramsay

January 22, 2026 20:00
Hi guys it's happening again. Could you please free up my space again.

Thanks for your time.
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