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Unable to Submit a Ticket Request through Box Support

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Marlena Kiernan

I am trying to upgrade from the Free version to the Business version but when I put in my credit card information I keep getting a message that says there is an error and a verification is needed so contact support.box.com but the "submit a request" button appears inactive. Everything is saying that this has to be done online but it's not possible for me to do so. Can some please assist so I can upgrade the account?

Thanks,

Marlena Kiernan

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  • Rona
    • Edited

    Hi Marlena, 

    Welcome to Box Community and glad to help! 

    In order to get an assistance for your Box upgrade, please contact our Sales team. And here's how to contact our Sales team: 

    1. You can give them a call directly at 1.877.729.4269 ext. 1
    2. Submit a contact form at this page: https://www.box.com/quote/
    3. View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/

    Hope it helps! 

     

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  • Daniel Smart

    for box support:

    what can't we sent a requests under the support webpage, all that is shown (at least for me, anyways) is the community, and not even email and/or phone number?

     

    thanks!

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