Unable to Submit a Ticket Request through Box Support
AnsweredI am trying to upgrade from the Free version to the Business version but when I put in my credit card information I keep getting a message that says there is an error and a verification is needed so contact support.box.com but the "submit a request" button appears inactive. Everything is saying that this has to be done online but it's not possible for me to do so. Can some please assist so I can upgrade the account?
Thanks,
Marlena Kiernan
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Hi Marlena,
Welcome to Box Community and glad to help!
In order to get an assistance for your Box upgrade, please contact our Sales team. And here's how to contact our Sales team:
- You can give them a call directly at 1.877.729.4269 ext. 1
- Submit a contact form at this page: https://www.box.com/quote/
- View package options and live chat sales (available during US business hours) at this page: https://www.box.com/pricing/
Hope it helps!
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