Unable to link secondary email in individual account.

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Shannon Falconer

• August 26, 2023 15:45

I have a free individual account. I was trying to change the primary email address for this account from an old professional address to my updated (professional) email, as well as to link an additional private email account. I did the following:

1. Added private email account. 
2. Set new (private) email account as primary. 
3. Deleted old professional email address. 

My plan was to then link the current professional address and make it primary. However, upon trying to link it, I get the following error: 

For clarity, I still have access to my account, but the only email address associated with it is my private one. 

 Any suggestions on how to proceed would be much appreciated. 

Thank you! 

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• 

  Rona

  • August 28, 2023 23:35
  • Edited

  Hi Shannon, 

  Welcome to Box Community and glad to help! 

  To make sure that this is not a browser related issue, please run these troubleshooting steps. 

  • Please ensure your web browser is the latest version of Chrome, Firefox, Safari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step.
  • Try using your alternate browser. 
  • Verify that you are using one of our recommended operating systems.
  • Restart your machine and try again. 

  Hope it helps! 

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  Shannon Falconer

  • August 30, 2023 07:44

  Thank you! I guess it must have been browser related, as I just tried again now and it worked fine. All the best :-) 

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