Used Space showing incorrect. Low storage space available

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Sujith

• August 28, 2023 07:19

Hi,

My account storage space is incorrect. I have had this issue regularly and the support person ran a script to correct the problem. Could the script be rerun for my account?

As you mentioned earlier, you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.

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  Rona

  • August 28, 2023 22:11

  Hi Sujith, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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