Password issue

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Brittany Barlow

• August 29, 2023 14:50

Hello. I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set.

I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

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  Rona

  • August 31, 2023 21:19

  Hi Brittany, 

  Welcome to Box Community and glad to help! 

  It appears that you're already working with our team to address this issue. We'll stay in touch and please keep an eye out. 

  Thanks for posting!  

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