Storage Usage Or File Count In My Account Is Incorrect

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Tsamoulis George

• September 01, 2023 15:17

Account is Personal Free. Account shows 13.4 GB of 50.0 GB used but all all files are deleted (from Trash also). Please reset storage count.

Thanks in advance

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  Rona

  • September 01, 2023 20:31

  Hi George, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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