Box is full even though i deleted and emptied trash

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Vadim S

• September 04, 2023 00:21

Hi, My Box is full even though i deleted and emptied trash. Can you help to fix this issue?

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  Elite Sounds

  • September 04, 2023 14:51

  I have the same problem. How can such a problem exist for such a long time and there is no simple user trigger for the fix.

  Free users can't request support for this, terrible support actually, as a free user I would never pay having seen this simple issues with possible solutions to unresolved for the masses for years now.

  I would then question, if support is bad, how safe is our data. Better avoid sensitive content on unencrypted cloud storage

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  Rona

  • September 04, 2023 19:19

  Hi Vadim, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum once get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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  Vadim S

  • September 05, 2023 13:25
  • Edited

  Thanks (:)

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