Storage not resetting - Please Run a Script to help reset

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JK

• September 04, 2023 15:17

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  Elite Sounds

  • September 04, 2023 17:15

  I need the same like so many others in here. Customers need an express solution. Such a large company with such slow solutions isn't reassuring.

  My employer uses your service for thousands of employees, after this experience. I'm seriously considering safety and reliability of data and service

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  Gmailbox

  • September 04, 2023 17:16

  Same issue, help correct your storage

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  Rona

  • September 04, 2023 21:24
  • Edited

  Hi JK, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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