Please run script to fix storage measurement

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Evan Peck

• September 05, 2023 17:11

Dear Box Support,

Hello.

Can you please run the script on my account that allows for an updated and accurate measurement of the storage being used?

My account is currently counting previously deleted files (that have also been deleted from the trash) against my limit.  Thank you!

Evan Peck

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  Rona

  • September 05, 2023 19:37

  Hi Evan, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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