I've deleted files but my storage still says full.

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Clint Stuart

• September 07, 2023 23:03

I've deleted files but my storage still says full. I've deleted the trash but that didn't help. Please advise.

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  Mary Ross

  • September 08, 2023 15:16

  I have the same issue, it said it could take several hours and it's been almost a day

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  Clint Stuart

  • September 08, 2023 15:17

  I'm on day two as well.

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  Rona

  • September 08, 2023 15:50

  Hi Clint, 

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Clint Stuart

  • September 08, 2023 15:54

  Thank you for the help.

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  Andy

  • September 09, 2023 12:41

  I have the same issue. Storage usage in my account is incorrect.

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  Scott Simpson

  • January 27, 2024 03:33

  I HAVE THE SAME ISSUE

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  Clint Stuart

  • January 29, 2024 14:48

  *UPDATE

  After my initial post, Box customer service reached out and resolved the issue. But unfortunately, I am having the same issue once again.

   

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  Jeff

  • January 30, 2024 02:10

  Same issue here. Need some help resetting.

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