Box showing full even after deleting the files

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Toto B

• September 10, 2023 13:53

Hi team please help with is.

 

I have deleted many files and removed from trash but my box drive showing as full.

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  Rona

  • September 11, 2023 20:00

  Hi Toto,

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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