Box icon shows in Windows Explorer but it does not sync

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Bill

• September 11, 2023 03:14

Box has stopped syncing with Windows Explorer. I see the Box icon but clicking it does nothing.

I have tried re-running the app downloaded from the Box.com site, but nothing happens.

Restarting my machine does not address the problem either.

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  Rona

  • September 11, 2023 21:14

  Hi Bill, 

  Welcome to Box Community and glad to help! 

  To further assist, can we verify your Windows and your Box version? 

  We'd love to further assist! 

   

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