Data inaccuracy issues around user storage size, folder size, and file counts

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Box User

• September 11, 2023 09:46

Please run a script on my account to fix the data inaccuracy issues around user storage size, folder size, and file counts.

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  Gmailbox

  • September 11, 2023 13:32

  My account is also to problematic. Empty but showing almost 50% used, still hasn't been fixed.

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  Rona

  • September 11, 2023 19:50

  Hi there,

  Welcome to Box Community and I'm here to help!

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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