Need to reset my 2fa

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Box User

• September 12, 2023 13:09

Hi,

I have 2fa enabled on my Box account.  I recently switched phones and lost access to my authenticator app.

Is it possible to reset the 2fa on my Box account?

Thanks!

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• 

  Rona

  • September 12, 2023 14:33

  Hi there,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  Melvin

  • April 12, 2024 10:47

  I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

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