EMPTY STORAGE BUT NO SPACE

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POET TAYLOR

• September 12, 2023 20:42

According to my box account I'm using all 10 of my gigs, but I've deleted all files and so that isn't true. At this point I'm probably hardly using any, but I can't get my storage space back. Can someone fix this issue?

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  Rona

  • September 12, 2023 21:31

  Hi there, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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