Box appears full but it is not

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Alejandro Pascual Laguna

• September 14, 2023 16:46

My box storage appears full after downgrading from a paid subscription. I have deleted enough data to fit into the 10 GB of free storage but Box is not syncing. From what I have read this is a know issue and I would need the admins to please run a script to fix this syncing issue.

 

Thx!

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  Rona

  • September 14, 2023 20:31

  Hi Alejandro, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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