cannot change password

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Paul Chael

• September 18, 2023 15:43

I'm required to change my password from a share provided to me. I cannot change my password, as I get a toast notification every time I attempt to do so. The toast says that there was an error while changing my password. Please fix. Thanks.

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  Rona

  • September 20, 2023 22:19

  Hi Paul,

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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  Gabriela Diaz Santos

  • November 06, 2023 16:13

  Hello!
  I´m also required to change my password, but I can not changed it.
  I also get a notification every time I attempt to do so. The toast says that there was an error while changing my password. 
  Could you please help me?

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  Robert Henson

  • November 26, 2023 17:31

  I am also getting that error.  When I initially reached out, they told me that they could not help because it was a free account.  I am now paying for the account, and I am still having the same issue.

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