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Can't edit locked file that I locked myself

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3 comments

  • Rona

    Hi Jeanette, 

    Welcome to Box Community, glad to help! 

    Our team would like to clarify that when you lock a file, you will see a lock icon, but you are still be able to edit the file. If another user locks a file, any collaborator with Co-owner, Editor, or Viewer Uploader access can unlock it.

    More of locking & unlocking files here

    Hope it helps! 

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  • Jeanette All

    Hi Rona,

    Thanks for the response. That's what I expect to happen. But what is actually happening is this:

    When I lock a file, I'm unable to edit it, and I get the "file is locked by another user" message. When I unlock it, I'm able to edit. No one else is locking the file.

     

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  • Andrei Charkashyn

    Hi Rona , I see the same behavior: I am the editor of my word file, locked my file, opened it at the word desktop app and see the warning that it's read-only locked by another user?  I cannot edit file, clicked yellow ribbon at the top - got a message "file in Use, " , please see screenshot below. Could you please help to understand how the "lock" feature works ? Thanks     

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