Can't edit locked file that I locked myself

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Jeanette All

• September 18, 2023 16:53
• Edited

When I lock a file, I'm unable to edit it, and I get the "file is locked by another user" message. When I unlock it, I'm able to edit. No one else is locking the file. How can I lock a file so that I can edit, but other users can't?

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• 

  Rona

  • September 25, 2023 19:29
  • Edited

  Hi Jeanette, 

  Welcome to Box Community, glad to help! 

  Our team would like to clarify that when you lock a file, you will see a lock icon, but you are still be able to edit the file. If another user locks a file, any collaborator with Co-owner, Editor, or Viewer Uploader access can unlock it.

  More of locking & unlocking files here. 

  Hope it helps! 

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  Jeanette All

  • September 25, 2023 20:49

  Hi Rona,

  Thanks for the response. That's what I expect to happen. But what is actually happening is this:

  When I lock a file, I'm unable to edit it, and I get the "file is locked by another user" message. When I unlock it, I'm able to edit. No one else is locking the file.

   

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  Andrei Charkashyn

  • April 08, 2024 18:57

  Hi Rona , I see the same behavior: I am the editor of my word file, locked my file, opened it at the word desktop app and see the warning that it's read-only locked by another user?  I cannot edit file, clicked yellow ribbon at the top - got a message "file in Use, " , please see screenshot below. Could you please help to understand how the "lock" feature works ? Thanks     

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