Storage Usage In My Account Is Incorrect

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Luca

• September 18, 2023 17:30

I need help about known issues on "Storage Usage Or File Count In My Account Is Incorrect".

 

I saw in the post that a specific script by BOX support must be ran on my account.

 

In the meantime I discovered I can't open a ticket support, who could help me?

 

Thanks

 

Luca

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  Aaron C

  • September 18, 2023 20:03

  I've been asking for this fix on my account for like 3 years. Good luck on anyone in the Box support team actually fixing this issue across the board, let alone your individual account. 

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  Rona

  • September 20, 2023 22:13

  Hi Luca, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  Luca

  • September 21, 2023 17:48

  Yeah! Solved.

  Thanks!

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