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There was a problem while trying to transfer item ownership

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Chia-Hao Lee

Hi, I'm trying to transfer file ownership from one account to another account but kept getting this error, please help me resolve this, thank you!

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  • Rona

    Hi Chia-Hao,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • ADM DCourville

    What is the resolution for this? I am having the same issue.

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  • ADM DCourville

    I figured it out, for those of you looking for solutions my problem was this.

     

    Restrict Ownership Transfer

    Determines whether non-admins can transfer ownership of a file or folder to external collaborators and move a file or folder owned by your enterprise to a folder owned by an external account. Select this option to prevent ownership transfer of a file or folder to external collaborators.

    Admin and co-admins of your account will still be able to transfer ownership to external collaborators.

    The default state is cleared.

     

    I was impersonating a user trying to transfer ownership to another user account. I was able to transfer to a co-admin account and transfer a second time to my final owner.

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