New folders show 0 files and a size of 0 B after loading files

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David Resler

• September 20, 2023 17:12

I think this started yesterday and continues today. I've seen this on several new folders. Also, the file count and size are not updating on older folders when new content is added.

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  Rona

  • September 21, 2023 19:12

  Hi David, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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  David Resler

  • September 21, 2023 20:02

  Thank you. Looks good.

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