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Email already used in a Box account but not associated with an enterprise

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Laura Chiera
I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  We need to add her to our organization account with her work email.
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Comments

31 comments

Date Votes
  • Rona

    Hi Laura,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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  • Sunil Thakur

    Hi Rona,

    I am also facing similar issue, i have deleted the account permanently but still facing this error.

    Thanks!

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  • Chris Whitelock

    I got around this by reverting to the old design interface and creating the user, whereupon they were invited to join the enterprise

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  • Lonnie Huff

    @Chris - That worked for me also.  Thanks!

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  • Isaac Camargo

    Hello, I have the same issue. My user even deleted their account associated with the email I am trying to sign them up with. Please help.

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  • Mike Bonnici

    I have also had this issue today, it looks like a bug in the new UI that isn't prompting the 'invite users to your space' for existing box accounts. Please fix and let us know when it is rolled out! 

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  • David Cassard

    I have also encountered this a couple of time trying to add them as Managed Users.  

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  • Avani Khadilkar

    I am having the same issue. Is there a fix yet?

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  • Megan Hall

    I have the same poroblem.  What is the solution?

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  • Marco

    same issue here, how to fix?

     

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  • Phillip Adams

    I have this same issue. What is the fix?

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  • Roy Malone

    Same problem.  Where is the resolution, Box?

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  • Hector Lopez

    I am having this issue as well, how can I add this user to our enterprise?

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  • Faridi Qaium

    same issue here

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  • Martin

    Same issue... are you all able to post a public solution, perhaps the results of your email with the OP?

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  • Jon Hines

    same issue here

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  • John Tan

    Same issue here and do not see the option to revert back to old interface.  Seems like this is an ongoing issue with the interface for at least 6 month and have to contact support directly to get it resolved.

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  • Erin Heming

    Message I received from support:
    "Please disregard the message "Email already used in a Box account but not associated with an enterprise". You just need to click the save option twice. After your first click, a red banner will appear that indicates failure. Press the save button once more and you'll get the prompt that says "1 user added". Then, the user will receive an email invitation to join the enterprise."

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  • John Tan

    Just found out from support if clicking the save option twice does not work, make sure your user's email address is all in lowercase and that worked for me.

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  • Jelle Feddema

    Same issue here. Even after clicking the save options twice, it does not show the new user. How can I add a new managed user? 

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  • MOW Box Admin

    Same here.  Please help.

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  • IT App Admin

    Same issue. please help

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  • HOLBORN - Steven Harrison

    Same issue - 

    July 2024

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  • Genesis Digital

    Same Issue  July 31, 2024

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  • Devin Wenzel

    Same issue here

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  • Michal Januszczyk

    The save twice options works, even though the user does not appear in the list. This is because they are first invited to join the enterprise account via an email from BOX. Once they accept they will show up in the list. They need to click on the link in the email

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  • Charlotte McKinney

    I'm experiencing the same issue and need resolution ASAP.  I've tried the suggestions above without any change in results.

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  • Cara Zozula

    I've been stuck with this issue for over a month. I've tried all of the above and nothing is working. Can someone from the Box team please contact me to help troubleshoot? 

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  • Brenton Barker

    I am dealing with this as well. The user deleted the account they made, but I'm still getting the error when I try to invite them to our enterprise account.

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  • John Sacchi

    I am having the same issue. The user deleted their old account, but it still will not let me add them. 

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