Can not uplad the invoice file

When we try to upload the invoice, we have upload issue.

Please find test result as below;

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User ID: 16554357385
Current User Time: 1695342201
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 198, 228, 251ms.
Minimum ping: 198ms. Maximum ping: 251ms. Average ping: 226ms.
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Checking ping to https://ent.box.com
Pings: 254, 184, 207ms.
Minimum ping: 184ms. Maximum ping: 254ms. Average ping: 215ms.
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Checking ping to https://account.box.com
Pings: 268, 203, 299ms.
Minimum ping: 203ms. Maximum ping: 299ms. Average ping: 257ms.
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Checking ping to https://app.boxenterprise.net
Pings: 448, 198, 206ms.
Minimum ping: 198ms. Maximum ping: 448ms. Average ping: 284ms.
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Checking ping to https://app.boxcn.net
Pings: 443, 220, 184ms.
Minimum ping: 184ms. Maximum ping: 443ms. Average ping: 282ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 497ms (167 kbps).
The 33KB file loaded in 357ms (756 kbps).
The 71KB file loaded in 452ms (1287 kbps).
The 252KB file loaded in 435ms (4750 kbps).
The 1137KB file loaded in 599ms (15545 kbps).
The 4445KB file loaded in 1138ms (32001 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 357ms
Peak Download (accounting for latency): 46628 kbps
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Checking download throughput to https://cdn10.boxcdn.net
The 10KB file loaded in 365ms (227 kbps).
The 33KB file loaded in 167ms (1617 kbps).
The 71KB file loaded in 420ms (1385 kbps).
The 252KB file loaded in 221ms (9349 kbps).
The 1137KB file loaded in 499ms (18660 kbps).
The 4445KB file loaded in 1457ms (24994 kbps).
6 out of 6 requests to "https://cdn10.boxcdn.net" succeeded.
Latency: 167ms
Peak Download (accounting for latency): 28230 kbps
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Checking download throughput to https://usw1.boxcloud.com
The 10KB file loaded in 402ms (206 kbps).
The 33KB file loaded in 363ms (744 kbps).
The 71KB file loaded in 471ms (1235 kbps).
The 252KB file loaded in 456ms (4531 kbps).
The 1137KB file loaded in 604ms (15416 kbps).
The 4445KB file loaded in 924ms (39412 kbps).
6 out of 6 requests to "https://usw1.boxcloud.com" succeeded.
Latency: 363ms
Peak Download (accounting for latency): 64914 kbps
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Checking download throughput to https://nane1.boxcloud.com
The 10KB file loaded in 367ms (225 kbps).
The 33KB file loaded in 341ms (792 kbps).
The 71KB file loaded in 416ms (1398 kbps).
The 252KB file loaded in 478ms (4323 kbps).
The 1137KB file loaded in 570ms (16336 kbps).
The 4445KB file loaded in 975ms (37351 kbps).
6 out of 6 requests to "https://nane1.boxcloud.com" succeeded.
Latency: 341ms
Peak Download (accounting for latency): 57439 kbps
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Checking download throughput to https://euw2.boxcloud.com
The 10KB file loaded in 982ms (84 kbps).
The 33KB file loaded in 1170ms (231 kbps).
The 71KB file loaded in 1364ms (426 kbps).
The 252KB file loaded in 1731ms (1194 kbps).
The 1137KB file loaded in 2147ms (4337 kbps).
The 4445KB file loaded in 2832ms (12859 kbps).
6 out of 6 requests to "https://euw2.boxcloud.com" succeeded.
Latency: 982ms
Peak Download (accounting for latency): 19684 kbps
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Checking download throughput to https://euc1.boxcloud.com
The 10KB file loaded in 1070ms (77 kbps).
The 33KB file loaded in 1085ms (249 kbps).
The 71KB file loaded in 1570ms (370 kbps).
The 252KB file loaded in 1949ms (1060 kbps).
The 1137KB file loaded in 2516ms (3701 kbps).
The 4445KB file loaded in 2909ms (12519 kbps).
6 out of 6 requests to "https://euc1.boxcloud.com" succeeded.
Latency: 1070ms
Peak Download (accounting for latency): 19802 kbps
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Checking download throughput to https://ane1.boxcloud.com
The 10KB file loaded in 648ms (128 kbps).
The 33KB file loaded in 644ms (419 kbps).
The 71KB file loaded in 739ms (787 kbps).
The 252KB file loaded in 983ms (2102 kbps).
The 1137KB file loaded in 1202ms (7747 kbps).
The 4445KB file loaded in 1586ms (22962 kbps).
6 out of 6 requests to "https://ane1.boxcloud.com" succeeded.
Latency: 644ms
Peak Download (accounting for latency): 38659 kbps
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Checking download throughput to https://ause1.boxcloud.com
The 10KB file loaded in 944ms (88 kbps).
The 33KB file loaded in 1178ms (229 kbps).
The 71KB file loaded in 1167ms (498 kbps).
The 252KB file loaded in 1392ms (1484 kbps).
The 1137KB file loaded in 1685ms (5526 kbps).
The 4445KB file loaded in 2425ms (15017 kbps).
6 out of 6 requests to "https://ause1.boxcloud.com" succeeded.
Latency: 944ms
Peak Download (accounting for latency): 24589 kbps
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Checking download throughput to https://sae1.boxcloud.com
The 10KB file loaded in 467ms (177 kbps).
The 33KB file loaded in 327ms (826 kbps).
The 71KB file loaded in 400ms (1454 kbps).
The 252KB file loaded in 522ms (3958 kbps).
The 1137KB file loaded in 748ms (12448 kbps).
The 4445KB file loaded in 1020ms (35703 kbps).
6 out of 6 requests to "https://sae1.boxcloud.com" succeeded.
Latency: 327ms
Peak Download (accounting for latency): 52549 kbps
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Checking download throughput to https://ase.boxcloud.com
The 10KB file loaded in 418ms (198 kbps).
The 33KB file loaded in 337ms (801 kbps).
The 71KB file loaded in 425ms (1369 kbps).
The 252KB file loaded in 490ms (4217 kbps).
The 1137KB file loaded in 585ms (15917 kbps).
The 4445KB file loaded in 937ms (38865 kbps).
6 out of 6 requests to "https://ase.boxcloud.com" succeeded.
Latency: 337ms
Peak Download (accounting for latency): 60694 kbps
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Checking download throughput to https://euw9.boxcloud.com
The 10KB file loaded in 406ms (204 kbps).
The 33KB file loaded in 340ms (794 kbps).
The 71KB file loaded in 432ms (1346 kbps).
The 252KB file loaded in 417ms (4955 kbps).
The 1137KB file loaded in 584ms (15944 kbps).
The 4445KB file loaded in 920ms (39584 kbps).
6 out of 6 requests to "https://euw9.boxcloud.com" succeeded.
Latency: 340ms
Peak Download (accounting for latency): 62787 kbps
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Checking download throughput to https://euw1.boxcloud.com
The 10KB file loaded in 524ms (158 kbps).
The 33KB file loaded in 375ms (720 kbps).
The 71KB file loaded in 445ms (1307 kbps).
The 252KB file loaded in 472ms (4378 kbps).
The 1137KB file loaded in 555ms (16777 kbps).
The 4445KB file loaded in 1661ms (21925 kbps).
6 out of 6 requests to "https://euw1.boxcloud.com" succeeded.
Latency: 375ms
Peak Download (accounting for latency): 28318 kbps
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Checking download throughput to https://as1.boxcloud.com
The 10KB file loaded in 496ms (167 kbps).
The 33KB file loaded in 346ms (781 kbps).
The 71KB file loaded in 426ms (1365 kbps).
The 252KB file loaded in 493ms (4191 kbps).
The 1137KB file loaded in 798ms (11668 kbps).
The 4445KB file loaded in 921ms (39541 kbps).
6 out of 6 requests to "https://as1.boxcloud.com" succeeded.
Latency: 346ms
Peak Download (accounting for latency): 63333 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
Upload failed or timed out for "https://upload.app.box.com" on a 9.8KB file (30s timeout)
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
The 9.8KB file loaded in 376ms (213 kbps).
The 97.7KB file loaded in 664ms (1205 kbps).
The 976.6KB file loaded in 801ms (9988 kbps).
The 9.5MB file loaded in 2477ms (32297 kbps).
4 out of 4 requests to "https://upload.ent.box.com" succeeded.
Upload Speed: 32297 kbps
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Checking upload speed to https://upload.app.boxenterprise.net
The 9.8KB file loaded in 569ms (141 kbps).
The 97.7KB file loaded in 629ms (1272 kbps).
The 976.6KB file loaded in 1259ms (6354 kbps).
The 9.5MB file loaded in 3142ms (25461 kbps).
4 out of 4 requests to "https://upload.app.boxenterprise.net" succeeded.
Upload Speed: 25461 kbps
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Checking upload speed to https://upload.app.boxcn.net
The 9.8KB file loaded in 488ms (164 kbps).
The 97.7KB file loaded in 648ms (1235 kbps).
The 976.6KB file loaded in 1846ms (4334 kbps).
The 9.5MB file loaded in 2799ms (28582 kbps).
4 out of 4 requests to "https://upload.app.boxcn.net" succeeded.
Upload Speed: 28581 kbps
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Checking upload speed to https://fupload-usw1.app.box.com
The 9.8KB file loaded in 506ms (158 kbps).
The 97.7KB file loaded in 811ms (986 kbps).
The 976.6KB file loaded in 1245ms (6426 kbps).
The 9.5MB file loaded in 3737ms (21408 kbps).
4 out of 4 requests to "https://fupload-usw1.app.box.com" succeeded.
Upload Speed: 21407 kbps
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Checking upload speed to https://fupload-nane1.app.box.com
The 9.8KB file loaded in 733ms (109 kbps).
The 97.7KB file loaded in 983ms (814 kbps).
The 976.6KB file loaded in 1347ms (5939 kbps).
The 9.5MB file loaded in 2793ms (28643 kbps).
4 out of 4 requests to "https://fupload-nane1.app.box.com" succeeded.
Upload Speed: 28643 kbps
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Checking upload speed to https://fupload-euw2.app.box.com
The 9.8KB file loaded in 1049ms (76 kbps).
The 97.7KB file loaded in 1171ms (683 kbps).
The 976.6KB file loaded in 2768ms (2890 kbps).
The 9.5MB file loaded in 4517ms (17711 kbps).
4 out of 4 requests to "https://fupload-euw2.app.box.com" succeeded.
Upload Speed: 17710 kbps
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Checking upload speed to https://fupload-euc1.app.box.com
The 9.8KB file loaded in 740ms (108 kbps).
The 97.7KB file loaded in 1130ms (708 kbps).
The 976.6KB file loaded in 2425ms (3299 kbps).
The 9.5MB file loaded in 3499ms (22864 kbps).
4 out of 4 requests to "https://fupload-euc1.app.box.com" succeeded.
Upload Speed: 22863 kbps
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Checking upload speed to https://fupload-ane1.app.box.com
The 9.8KB file loaded in 500ms (160 kbps).
The 97.7KB file loaded in 380ms (2105 kbps).
The 976.6KB file loaded in 658ms (12158 kbps).
The 9.5MB file loaded in 1925ms (41558 kbps).
4 out of 4 requests to "https://fupload-ane1.app.box.com" succeeded.
Upload Speed: 41558 kbps
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Checking upload speed to https://fupload-ause1.app.box.com
The 9.8KB file loaded in 602ms (133 kbps).
The 97.7KB file loaded in 1377ms (581 kbps).
The 976.6KB file loaded in 1510ms (5298 kbps).
The 9.5MB file loaded in 3038ms (26333 kbps).
4 out of 4 requests to "https://fupload-ause1.app.box.com" succeeded.
Upload Speed: 26333 kbps
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Checking upload speed to https://fupload-sae1.app.box.com
The 9.8KB file loaded in 486ms (165 kbps).
The 97.7KB file loaded in 702ms (1140 kbps).
The 976.6KB file loaded in 1317ms (6074 kbps).
The 9.5MB file loaded in 2767ms (28912 kbps).
4 out of 4 requests to "https://fupload-sae1.app.box.com" succeeded.
Upload Speed: 28912 kbps
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Checking upload speed to https://fupload-ase.app.box.com
The 9.8KB file loaded in 406ms (197 kbps).
The 97.7KB file loaded in 769ms (1040 kbps).
The 976.6KB file loaded in 1324ms (6042 kbps).
The 9.5MB file loaded in 2766ms (28923 kbps).
4 out of 4 requests to "https://fupload-ase.app.box.com" succeeded.
Upload Speed: 28922 kbps
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Checking upload speed to https://fupload-euw9.app.box.com
The 9.8KB file loaded in 480ms (167 kbps).
The 97.7KB file loaded in 607ms (1318 kbps).
The 976.6KB file loaded in 1265ms (6324 kbps).
The 9.5MB file loaded in 2819ms (28379 kbps).
4 out of 4 requests to "https://fupload-euw9.app.box.com" succeeded.
Upload Speed: 28378 kbps
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Checking upload speed to https://fupload-euw1.app.box.com
The 9.8KB file loaded in 480ms (167 kbps).
The 97.7KB file loaded in 620ms (1290 kbps).
The 976.6KB file loaded in 1287ms (6216 kbps).
The 9.5MB file loaded in 2877ms (27807 kbps).
4 out of 4 requests to "https://fupload-euw1.app.box.com" succeeded.
Upload Speed: 27806 kbps
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Checking upload speed to https://fupload-as1.app.box.com
The 9.8KB file loaded in 482ms (166 kbps).
The 97.7KB file loaded in 697ms (1148 kbps).
The 976.6KB file loaded in 1560ms (5128 kbps).
The 9.5MB file loaded in 2804ms (28531 kbps).
4 out of 4 requests to "https://fupload-as1.app.box.com" succeeded.
Upload Speed: 28530 kbps
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Final User Time: 1695342431