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Peter De Decker

• September 22, 2023 14:50

my account seems stuck on 9.6GB usage out of 10GB. I've deleted several files + contacted other people who shared files with me to delete theirs. nothing helps.

 

please assist.

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• 

  Rona

  • September 22, 2023 20:13

  Hi Peter, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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