Incorrect storage usage or number of files in My Account

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郎顕慧

• September 26, 2023 09:15

Even if I delete unnecessary files in the folder managed by this account and there is nothing in the folder, the storage capacity of 10.0GB may be used.

Can you please take measures so that the storage capacity is displayed normally?

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• 

  Rona

  • September 26, 2023 15:23

  Hi there, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting! 

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