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Need to change email to gmail address

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Nancy Ball

I'm a sole proprietor business and am changing my business email to gmail.  Soon my primary Box email address will no longer be valid.  How do I do this? 

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  • Rona

    Hi Nancy,

    Welcome to Box Community and glad to help! 

    Here's how to change your primary email address. 

    1. Log in to box.com and navigate to your Account Settings. 
    2. Scroll down a bit to Login and Email addresses. 
    3. Click Link Personal Email.
    4. Enter a valid email address.
    5. Click Save.

    An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

    To make a secondary email address your primary email address:

    • Click Make Primary next to the email address you want as your primary email address.

    Hope it helps! 

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  • Sam Elbeik

    At step 3 above, I am not allowed to enter my gmail address, I get the message "There was an error while trying to add xxxxxx@gmail.com to your account".  So, I cannot progress and set my gmail address as my primary address.

    In another box.com help page I found the following message "For security purposes, Admin and Co-admin users are prevented from making a secondary email address from a public domain (such as Gmail or Yahoo) or an unverified domain their primary email address". See the following link under Login and Email Addresses: "https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail"

    So how do I change my primary email address to my gmail address?

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