Storage space not reclaimed after

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Erin Todd

• September 27, 2023 13:57

Hello! I need to get in touch with someone because the my Box account will not reclaim storage space even after files have been deleted and the trash has been emptied. There are almost no files in it, but it says 30 GB of 30 used. Other forums say to contact support but this is the closest I can get. 

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  Rona

  • September 28, 2023 18:37

  Hi Erin, 

  Welcome to Box Community and glad to help! 

  We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

  Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

  Thanks for posting!

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